FREQUENTLY ASKED QUESTIONS

We kindly ask you to read this below carefully and contact us at any time if you have any questions.

WHY SHOULD I WORK WITH A TRAVEL AGENT ?

You can book travel yourself – but why would you want to? A travel agent elevates every trip from ordinary to Extraordinary. We know how to get the best value for your time and money, and, thanks to our global connections, we can VIP you at hotels, on cruise lines, on tours, and more. Professional travel agents, represents the best of the best in travel.

Just as you might use a financial planner, an interior designer, or personal shopper, it makes sense to entrust your most valuable asset – your time – to an experienced travel agent.  I spend a lot of time on the road – scouting out hotels, deepening relationships with tour guides, and finding the best restaurants and things to do.

A travel agent can secure special benefits that you can’t get on your own, such as complimentary breakfast, spa credits, and upgrades at hotels. But also see the nuances in every trip. From big-picture aspects (where to go – and when) to the details that matter (booking the hotel rooms with the best views, where to get the most authentic pizza on the Amalfi Coast), we know how to plan a memorable trip.

But most importantly, we are there when we are needed the most. Have you ever been on a trip where everything went exactly as planned? Right – this almost never happens. Issues are bound to pop up, and your travel agent is your personal help line and “fixer” who knows how to quickly turn things around for the better.

To learn more about what I can do for you, see our Travel Services section.

WHAT IS THE SCOPE OF YOUR SERVICES ?

I curate and design tailor-made itineraries, experiences and moments for you, including flights, private VIP tours, Concierge services, and reservations at the best hotels and restaurants worldwide. I arrange private charters, transfers, and assist with passports and visas. I also organize on-site activities and special events, working with you every step of the way to ensure that your trip is as stress-free as you’d imagine. To learn more about what I can do for you, see our Travel Services section.

WHAT MAKES YOU A TRAVEL EXPERT ?

Carlos Melia Luxury Travel Curator, has over 28 years working on all ends of the Tourism & Hospitality Industry Worldwide.  I constantly travel the globe, curating the world of luxury travel and lifestyle, by own experience, one destination at the time. The personal relationships that I have with my clients allow me to curate and tailor each itinerary based on individual needs and desires. I pride myself on being up-to-date on the world’s most exclusive destinations and hotels, as I periodically interact and network with key providers, at special global events and trade shows. To learn more about Carlos Melia Luxury Travel Curator, see our About section. Also I invite you to check our Testimonials and Press sections.

I AM AN EXPERIENCED TRAVELER, AND GET ALL MY CREDIT CARD BENEFITS PLUS VIP AMENITIES
WOULD I GET THE SAME PERKS WHEN BOOKING WITH YOU ?

I can offer same and/or better Benefits and VIP Amenities worldwide. But most importantly to you, Carlos Melia Luxury Travel Curator is built on relationships with travel and hospitality providers around the globe – relationships I’ve built over 28 years with the best hotels, cruise lines, airlines, tour operators and more. I put my relationships to work for my clients, securing upgrades, VIP amenities, and a level of service that’s unmatched by any credit card. I act as your travel manager and advocate, customizing each itinerary to your taste, style and preference. Furthermore, I travel constantly to educate myself on destinations and products, so I know every trick of the trade. My travel knowledge comes from experience and networking, not from a brochure or website.

As member of American Express Travel Network, Pay with Points Program and Fine Hotels & Resorts, as well as a Preferred Partner of the leading Hospitality Groups Worldwide, I will offer and secure access to benefits and VIP amenities, benefits and much more. For more information read our section of Partnerships & Affiliations

WHAT IS AMERICAN EXPRESS TRAVEL NETWORK ?

Start a new adventure and book a trip with and American Express Travel Advisor Today! Let us inspire your next trip. Booking with an AMEX Travel Advisor, you will get the lowest hotel rates guarantee. Plus, eligible Card Members can use Membership Rewards® Pay with Points or get 2X points per eligible dollar spent. Want a Destination Expert ? Get customized itineraries infused with authentic experiences and valuable offers for your next trip. Go Further with Fewer Membership Rewards® Points ? With Insider Fares, it takes fewer points to get around the globe. When you book with and Americna Express Advisor and use Pay with Points  for the entire fare, you get access to reduced fares.

WHAT IS PAY WITH POINTS MEMBERSHIP REWARDS® ?

Pay with Points Program. When booking directly with us, you may use your Membership Rewards® Pay with Points for all or some of your next flight, cruise, or prepaid hotel bookings. How to earn Points ?  When you use your eligible American Express Card to make purchases, you’ll earn Membership Rewards Points for every dollar you spend on qualifying purchases.

FINE HOTELS & RESORTS

Connecting Platinum Card® Members with exceptional benefits at a curated collection of luxury hotels worldwide. Enjoy memorable experiences with Fine Hotels + Resorts®. Receive a complimentary suite of benefits that offer an average total value of $550* at over 1,100 extraordinary properties worldwide when you book with directly with us. Early Check-In Start your vacation sooner with noon check-in, when available + Room Upgrade Enjoy a room upgrade upon arrival, when available + Complimentary Breakfast Wake up to daily breakfast for two + Experience Credit Savor something new with your US$100 Experience Credit + Complimentary Wi-Fi Stay connected during your stay + 4pm Check-Out Keep your vacation going with guaranteed 4pm late check-out. Whenever you travel, Membership Rewards® points can help you get there. Get 5X Membership Rewards® points on 5-Star Hotel bookings or use Use Pay with Points for all or part of your stay. 50,000 points = $500

WHICH HOTEL PARTNERSHIPS DO YOU BELONG TO ?
HOW WOULD THAT BENEFIT ME WHEN BOOKING WITH YOU ?

Carlos Melia Luxury Travel Curator as a leading travel company, has been recognized and invited to become part of the following, by invitation only, Travel & Hospitality Industry networks. You may read more at our Partnerships & Affiliations section.

BELLINI Club by Belmond Hotels, Resorts, Luxury Trains & River Cruises
DIAMOND Club by Dorchester Collection
Four Seasons Preferred Partner by Four Seasons Hotels & Resorts
HYATT Prive by The World of HYATT
IHG Luxury & Lifestyle by IHG Hotels & Resorts
STAY DIFFERENT by Jumeirah Hotels & Resorts
COUTURE by Langham Hotels & Resorts
FAN Club by Mandarin Oriental Hotels & Resorts
PEARL PARTNER by Oetker Collection
Sir Rocco’s Knights by Rocco Forte Hotels & Resorts
A Sense of Place by ROSEWOOD Hotels & Resorts
The Luxury Circle by Shangri-la Hotels & Resorts
STEP by SOFITEL Hotels & Resorts
PEN Club by THE PENINSULA Hotels
GUILD by Viceroy
STARS | LUMINOUS by Marriott Internaitonal
Preferred Platinum Partner by Preferred Hotels & Resorts
Collective by Design Hotels
Fine Hotels & Resorts by American Express Travel
Pay with Point American Express Rewards
The Hotel Collection American Express Travel

I am passionate about the extensive services and exclusive amenities I offer—and that’s thanks to the relationships I have cultivated with my key partners. I work with this sought-after network of worldwide partners to provide my clients with upgrades, VIP and priority treatment and exclusive perks, from spa credits to dining offers—and so much more. Together, we’re able to create memorable, personalized experiences that travelers won’t be able to find elsewhere.

Very few agencies worldwide are invited to become part of this network, for which I am proud to be recognized.

Some of the benefits of booking directly with Carlos Melia Luxury Travel Curator, that’s not accessible to other agencies or through booking direct.

  • Complimentary upgrades
  • Complimentary Internet
  • Buffet or full breakfast for 2, daily
  • Fully flexible hotel or resort credits
  • Gift Vouchers for future travel when purchasing an experience
  • VIP Recognition by property management and staff
  • Special in-room welcome amenity
  • Top-of-the-waitlist priority for high demand properties and experiences

Carlos Melia Luxury Travel Curator Memberships and Partnerships are advantageous to my clients in more ways than just added benefits. Our special relationship allows me a level of contact and service when working with these partners, that’s not accessible to other agencies or through booking direct.

  • We receive advance notice of private sales, promotions and offers before they are published (and potentially sold-out).
  • Direct access to general managers.
  • A dedicated Concierge or VIP Desk, who works exclusively with members for customer service needs and questions.
  • First priority on waitlists.

DO YOU CHARGE AN UPFRONT PLANNING SERVICE FEE ? WHY ? 

Yes. I charge a trip planning fee to acknowledge the time and effort that I put into planning one-of-a-kind experiences for you. My fees are either for Overall Planning or by Service. This will be the ONLY fee that you will be charged for my services. More can be found on the Upfront Travel & Concierge Service Fees section.

DO YOUR TRAVEL SERVICES INCLUDE THE CONCIERGE SERVICES ? 

Concierge Services, apply to booking of restaurants, spa and beauty treatments, shows and events, among other special professional services worldwide, prior or during your trip, as well as written or by phone reconfirmations, and follow ups. Despite offering full Concierge services to my clients, these are on request and excluded from my regular bespoke travel design and planning services offer. To have access to the Concierge Services, I invite you to read more on the Upfront Travel & Concierge Service Fees section.

IS MY PRIVATE AND PERSONAL INFORMATION SAFE WITH YOU ? 

I collect your personal and private information, and that of your travel companions, that is provided to us either directly by you, through an employer, or travel sponsor as the case may be, in order to provide you with the products and services you have requested. We work hard to keep this information secure. More can be found on the Privacy Policy section.

SUBMIT CREDIT CARD AUTHORIZATION FORM ? 

Carlos Melia Luxury Travel Curator and/or Third Parties request Credit Card Authorizations Forms, in order to be able to process charges to your Credit/Debit Card. Kindly follow this link learn How to Submit Securely your Credit Card Authorization Form.

GET IN TOUCH

Your Next Travel Adventure Awaits

Together, we will curate your next travel adventure and make it memorable, with just you in mind.
CONTACT ME

Your Next Travel Adventure Awaits

Together, we will curate your next travel adventure and make it memorable, with just you in mind.
CONTACT ME