Travel beyond COVID-19. What travel will look like during & after COVID-19. A series of interviews with our top Hospitality and Tourism partners from around the world. Updates, Awareness, Wisdom & Education.  

Interview with Darrick Eman – Global Director of Sales & Marketing at Nizuc Resort & Spa
Riviera Maya, Mexico

According to the WTTC – World TraveL & Tourism Council, five regions of Mexico, have received the #SAFETRAVELS Stamp. Baja California, Cancun, Caribe Mexicano and the Yucatan Peninsula.

To curate, plan and book your next travel experience, contact me directly. info@carlosmelia.com or +1 917 754 5515.

Nizuc Resort & Spa
Riviera Maya, Mexico

Nizuc Resort & Spa

Nizuc Resort & Spa, is located at the gateway of the Riviera Maya, less than 20 minutes from the Cancun International Airport, positioned on one of the most beautiful and alluring beaches facing the Mesoamerican Barrier Reef. The resort offers 274 luxurious suites and private villas dispersed throughout its 29-acre property. Guests can enjoy the resort’;s 109 pools, 6 world class restaurants, private jetty, 30,000-square-foot spa, and 8,500 square feet of event and meeting space. NIZUC Resort & Spa is a celebration of the best that Punta Nizuc has to offer – a rich cultural heritage on one of the most spectacular natural beach fronts in the world.

Book Nizuc Resort & Spa, directly with me via email or phone, and instantly received the following VIP Amenities listed below. Email info@carlosmelia.com – Phone. +1 917 754 5515.

  • Upgrade on arrival, subject to availability

  • Daily Full breakfast, for two guests per bedroom served in Restaurant

  • One-way airport transfer (valid on arrivals only)

  • Hydrotherapy session for two, once during stay

  • Welcome Amenity in suite: a bottle of tequila and dried fruit

  • Complimentary Wi-Fi

  • Early check-in/late check-out, subject to availability

Q&A / Travel beyond COVID-19

Q&A Travel beyond COVID-19. Insight shared from out travel partners around the globe. For follow up questions, kindly contact us directly.

When are you foreseeing your destination opening back for tourists ?
June 17th, 2020.

What measures have you taken to reopen post COVID-19 ?
Please address sterilization measures, security, mandates on staff and guests testing, transportation etc.
Please read below.

How do you plan to enforce these measures and how will you ensure compliance ?
Please read below.

How will these measures affect the overall regular experience ?
Our aim is to continue to provide the highest standard of service and quality to our guests, however due to the protocols in place some services will be limited or not available until further notice.

Booking & Payment Flexibility Terms and Conditions during and after COVID-19 time.
Cancellation policy in effect for most rates of 24 hours prior to arrival until Dec 19, 2020. 

Will you be offering any special promotions, packages and/or value adds?
Yes, all VIP amenities when booking through you, as our Preferred Partner, are offered. Special promotions are in place including our 3rd night free and the newly Food & Beverage credit.

How will you plan to maintain a level social distancing ?
Please read below.

Tell us about the current quarantine and restrictions within your destination ?
It is a very fluid situation and restrictions can change daily, however the state of Quintana Roo has been successful in maintaining the spread of the virus under control and does require social distancing and face coverings when in public and has restricted group gathering and restaurant/bar openings.

Please add any additional information you believe would be helpful to raise travelers trust levels in order to visit ?
N/A.

Now on a lighter and positive note,

Have you taken advantage of this quiet months, to curate new experiences or discover new locations/destinations? If YES Which ?
Our yearly summer maintenance program has taken place during the past 3 months.

What is your favorite feature about your property and destination that you wish to share with my clients/readers ?
NIZUC is very unique because of its location, very secluded, private on 22 acres of land with ample space to maintain social distancing. Only our guests have access to our beach facilities, due to the location.  And only 15 minutes away from the Cancun airport.

Precautionary measures taken by NIZUC Resort & Spa

To ensure a comfortable and safe environment for our guests and employees, NIZUC Resort & Spa following official information from the Mexican government at State and Federal levels, and in accordance with the World Health Organization and Center for Disease Control (CDC) in the U.S., has implemented the following measures.

Arrival
> Temperature taking for all arriving guests prior to check in.
> During temperature check, guests may be asked to fill out a short health questionnaire.
> All luggage will be sanitized (exterior).

Common areas
> Use of high performance deep cleaning process in all common guest and employees areas using a variety of products from Diversey, well known provider of cleaning and hygiene solutions for the hospitality industry.
> Touchless hand sanitizing stations are available throughout the resort in strategic places such as front desk, pool & beach areas, restaurant & bar entrances and other high frequented areas.
> Only 2 persons (except families traveling together) will be allowed in elevators.  Furniture in guest areas will be arranged according to social distancing guidelines.
> Guests are advised to practice social distancing by standing at least 6 feet (1.5meters) away from other guests not traveling together with them
> Frequent cleaning and disinfection of all computer equipment such as business center, front desk, reception, bell desk, elevators, kids club, public bathrooms, ATM, stairs handrails.

Guest rooms
> All rooms, suites & villas are thoroughly cleaned and disinfected using DIVERSEY solutions after each check out.
> All bed linen and towels will be changed daily and washed in high temperatures.
> Disinfection of high touch items such as door handles, switches, phones, remote control, mini bar, etc.  Other items such as paper, pens, magazines will be available on request only.
> Personal hand sanitizers will be placed in all rooms for guests’ use during their stay.

Restaurants & Bars
> All our restaurants and bars are certified and recognized by the Ministry of Tourism for maintaining the highest standards for hygiene in food and beverage handling.  In addition all CDC guidelines are strictly followed.
> Common areas of restaurants are treated with high end cleaning and disinfectant solutions.
> Our kitchens and utensils are washed and disinfected with Spartan products, well known in cleaning and sanitation solutions for restaurants.
> Seating in all restaurants and bars are in accordance with social distancing guidelines as offered by the CDC.
> Employees are required to wear gloves and masks.
> Digital menu’s will be available on an app.
> Contactless suite service is available.

Pool and Beach
> All facilities are organized in accordance with social distancing guidelines and we ask that chairs and lounges do not be moved
> All watersports equipment continue to be washed and disinfected after each guest use
> Winiks Kids Club has a capacity controlled environment and may not be able to accept all kids at any time, social distancing and cleaning guidelines are followed as per the CDC.

Private Airport Transfers
> All cars are disinfected and cleaned thoroughly before and after each service.
> The driver will apply disinfectant to all luggage prior to loading on the vehicle and will maintain a safe distance and will use a face mask, as well as hand sanitizer.
> Sanitizers will be available on each vehicle for our guests.

Strict Hygiene for All Employees
> All employees receive training on Covid 19 safety and sanitation protocols.
> More comprehensive training is given to those with frequent guest contact including restaurant and bar staff, housekeeping, public areas staff, security and front of house (reception, concierge, guest relations).  Employees are instructed to stay home if they do not feel well.  Any employee showing symptoms of any illness will not be allowed to enter the resort.
> We have a Covid 19 special team to address any cases detected
> Medical services are available 24/7

NIZUC SPA by ESPA
> During the Spa booking process, the guest will be informed of amendments in our operating procedures, which have been implemented to ensure guests and employees are safe and protected.  If booking any Spa service is outside of 2 weeks prior to arrival, we will send a digital consultation form to be completed and returned 7 days prior to appointment.  Questions regarding medical conditions of guest and anyone in their household will be asked in order to screen for symptoms such as cough, breathlessness, breathing difficulties, headaches, sore throat.
> In case of booking a Spa service while guest is already checked in the resort, the same questions will be asked at the moment reservation is made.
> At check in at the Spa reception, temperature will be taken.
> Reservations will be confirmed in order to allow a maximum of 4 persons at check in in 15 minute intervals.  This will also apply to the hydrotherapy sections, with no more than 4 persons at a time.
> All employees are required to wear face masks at all times
> Items such as boards, pens, check holders will be disinfected every time after each use.
> Bottled water will be offered only during the check in process.
> List of amenities will be provided in the vanity area, and will be supplied only when requested by a guest.
> Use of thermal and relaxation beds will be capacity restricted to allow social distancing measures.  Thermal beds will be disinfected after each guest’s use.  Towels from relaxation beds will be removed (as we currently do) after each guest’s use.
> All railings to access the different pools will be disinfected on a regular basis and after guest use.
> Employees must wear gloves when distributing any amenity or towels.
> Therapists must apply disinfectant spraying after preparing the cabin for treatment.
> Therapists must wear face mask at all times.
> Therapists must wash and disinfect hands prior to start of treatment.
> For massage treatment, guest will be offered the option to wear a face mask.
> After treatment is finished, therapist will clean and disinfect all areas of the cabin and spray according to protocols.
> Gym trainers will wear face masks at all times.
> Guests will be offered antibacterial gel to apply on their hands prior to any equipment use.
> Trainer will clean with disinfectant wipes each equipment immediately after each use.
> Only bottled water will be offered.
> Tennis pro will offer guest antibacterial gel to apply on their hands prior to class/game.
> Tennis pro will use a face mask prior to start of the lesson/game.
> All racquets, pens and other items used in the area will be disinfected prior and after each guest’s use

The safety and well being of our guests and employees are top priority.  Due to the precautionary measures taken with regards to Covid 19, please note that the resort’s restaurants, bars, recreational areas, spa and other services, may be limited until further notice.

My Riviera Maya Experience

Over the decade, I have been to Riviera Maya, at least once a year. Either to Tulum, Siam Kaan Natural Reserve, Riviera Maya and even the outskirts or Cancun. Belmond Maroma Resort & Spa, has always felt like home away from home. Follow these links to see my journey  ( Blog Posts / Instagram Posts )

Helpful Resources

Some useful resources you might want to keep in mind, for your upcoming travels during and after COVID-19.

IATA Travel Center  
www.iatatravelcentre.com

US Department of State – Bureau of Consular Affairs  
www.travel.state.gov

CDC Center for Disease Control & Prevention
www.cdc.gov

World Health Organization
www.who.int

Homeland Security
www.dhs.gov

Global COVID-19 Flights & Travel Restrictions
app.developer.here.com

World Travel & Tourism Council
www.wttc.org/COVID-19/

World Travel Restrictions UN World Food Programme
www.unwfp.maps.arcgis.com

Observatory on Border Crossings Status due to COVID-19
www.wiki.unece.org

Health travel advice for all Countries
www.travelhealthpro.org.uk

EU Reopen
reopen.europa.eu

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