SuperShuttle New York cancels on you  |  New York, United States  |  On the aftermath of Hurricane Sandy, what it has been a very difficult week for New York and New Yorkers, I finally was ready to head to Orlando for a week to see and reunite with my parents. Since I was well aware of all the issues with all public transportation within the city and to/from Airports, all together with the lack of gas in the city, I decided to play safe and confirm my transfers way in advance. So went online to and in only a few minutes my booking was processed, confirmed and of course charged. So, happy that I got done with that, I planned everything to be ready at the meeting point between 8 and 8.24AM, which was supposed to be my pick up time to take me in time to Newark International Airport. Total expected cost USD 23.


The morning of my pick came, and  by 7AM I was ready having breakfast. I must admit I was a bit nervous, since the last time they also cancelled on me, but I managed to talk to them and reschedule my pick up. You know what they say, do not call bad thoughts because they will come true. Well there you go. !!! 7.27AM I get an email from them canceling my booking. Yes only 40 minutes away from my scheduled pick up and only 5 hours away from my domestic flight, they unilaterally decided to cancel my booking and leave me stranded.


Of course as soon as I saw this email I call them. And here is when their unprofessionalism, lack of sensitivity and false arguments surfaced. First the person behind the phone told me that I have canceled my booking at 4AM in the morning, that it was my fault. Really ??? me canceling a service at 4AM in the morning, and just for the sake of it waking up at 7AM to wait for the transfer??? are you kidding me ? (this was a false accusation). Then she said that the dispatcher called me and left a message. (there was a lost call from them that was correct, but NO message whatsoever, so another false argument). But nevertheless, I was not interested on chit chatting with her, only 15 minutes away from my pick up, I just wanted to get to the airport.


She said that this was very unfortunate, and that there was nothing she could do. That my money was being refunded and that was it. In plain english… I DO NOT CARE. GOODBYE !!!! So I explain to her, the situation, that my flight was in 5 hours, that trains were shut down, that Taxis would not take me and… yes of course… that they cancelled on mE at the last minute without any warning or time to allow me to plan for another option. She said, I am sorry, but there is nothing we can do.


To make the story short…. after a week of madness in New York, took me over an hour and a half standing on the streets, to get a TAXI,  which charged me USD 100 for a ride that regularly costs USD 60.


SuperShuttle could not care less about the situation, and decided to left me stranded, totally insensitive to the situation New York and New Yorkers have been through these last few days. SHAME ON YOU SuperShuttle, because I am not thinking only about myself, but all the other tourists and locals in New York that you might have left stranded that same day, without ANY explanation or warning. Second time they do this to me…. and this time I am expecting an explanation, an apology for trying to blame this on me, and finally a FULL REFUND on the USD 100 you had me spent, hostage of the situation and emotional distress you got me into. Worst Travel Service Award of the week goes to SuperShuttle, total lack of empathy, service and responsibility over their own negligence. CM @ Carlos Melia Recommends


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