Travel beyond COVID-19. What travel will look like during & after COVID-19. A series of interviews with our top Hospitality and Tourism partners from around the world. Updates, Awareness, Wisdom & Education.  

Interview with Sergio Pizzagalli. Founder & Managing Director at Alchemy DMC Argentina.
Buenos Aires, Argentina

To curate, plan and book your next travel experience, contact me directly. info@carlosmelia.com or +1 917 754 5515.

Buenos Aires Argentina, South America

ALCHEMY DMC Argentina

With over 15 years in the industry, ALCHEMY DMC Argentina & Chile is a leading Destination Management renowned for excellence and innovation. We push boundaries, provoke change and strive for the unique in everything we offer to our clients.

With headquarters in Buenos Aires, Argentina, our two successful divisions focus on High End Travel Experiences; traditional Leisure Travel and Incentive Travel. We have the passion and skills to offer all who travel with us, a memorable visit to our incredible homeland.

We are the Alchemists. We specialize in elevating the everyday for our clients, from customized tailor-made programs to high quality business, corporate or incentive events. Our entire team live and breathe Argentina and Chile, including our culture, scenery and traditions, and we are perfectly placed to assist you.

We are a team of makers, thinkers, explorers and creators. We are serious about delivering exceptional moments. Let us spin your clients dreams into realities.

Q&A / Travel beyond COVID-19

Q&A Travel beyond COVID-19. Insight shared from out travel partners around the globe. For follow up questions, kindly contact us directly.

When are you foreseeing your destination opening back for tourists ?
According to the resolution signed on April 25th, 2020, the National Civil Aviation Administration which is the civil aviation authority in Argentina, all commercial flights will start to operate on September 1st. The rescheduled operations and the authorizations will be subject to the effective lifting of the restrictions imposed on commercial air transport.

The only province in Argentina that has reopened for tourism is Jujuy. These services are only available for residents in Jujuy province.

What measures have you taken to reopen post COVID-19 ?
Please address sterilization measures, security, mandates on staff and guests testing, transportation etc.

We want to operate as a responsible DMC and move forward with positive actions by implementing a series of protocols to minimize all risks where possible. Attached, you will find a document we have been working on, where we have put together basic guidelines that we expect to carry out combining strict health and security regulations with a comfortable atmosphere. (document to be shared upon individual requests).
Please note that the implementation of these measurements may be updated according to the future government regulations and guidelines.
All the staff will be informed, trained, and updated about COVID19 measurements in order to follow them as well as to supervise that they are applied by our suppliers.

How do you plan to enforce these measures and how will you ensure compliance?
We will coordinate regular meetings to ensure compliance. On the other hand, our Operations team which is in charge of bookings will re-confirm these measurements with each supplier several times (months, weeks, and days before the passenger arrival).

How will these measures affect the overall regular experience ?
Since we usually work with tailor-made or private experiences and reduced groups activities avoiding massive tourism, the overall experience should not be affected essentially, except of course for the addition of the hygiene and social distancing protocols. Nevertheless, we should wait to an official announcement to check if we may have any concern about any other measurement that could affect any product or service.

Booking & Payment Flexibility Terms and Conditions during and after COVID-19 time.
We are constantly working with all our local partners and suppliers to offer flexible policies for reservations during 2020 & 2021, analyzing each individual case.

Will you be offering any special promotions, packages and/or value adds?
Yes, we are giving special attention to new special promotions in order to include them each time we receive a quotation request. Regarding value adds, we can include a Personal Sanitary Kit in the quotes to ensure your guests wellbeing and their stress-free experiences.

How will you plan to maintain a level social distancing ?
Vehicles will possibly restrict their usual capacity according to each local government decision. On the other hand, passengers won’t be able to change places once onboard. Concerning guides, they will make sure that passengers maintain an adequate level of social distancing.

Tell us about the current quarantine and restrictions within your destination ?
The metropolitan areas in Argentina are still under phase 3 of the lockdown (geographical segmentation). The local mobility is reduced by at least 50 percent and the government authorizes which non-essential industries are allowed to re-open. We expect that metropolitan areas such as Buenos Aires move into phase 4 in the following weeks.
Other areas of the country with low population density are already in phase 4. A higher mobility (up to 75 percent of the population) and more non-essential services are allowed.
Some provinces such as Mendoza, Jujuy, and Salta have reopened bars, restaurants, and shopping centers with strict hygiene and social distancing measures which limit the number of customers per building. Many of the main tourist attractions in Argentina are located in these provinces. As they are making progress and the panorama is pretty good for them, we think they may resume tourism activities soon.
On June 7th our government will make a new announcement informing if we may move forward to the following phase or if we should wait a bit more.
For now, all the population must use face masks in the streets, stores, and public areas.

Please add any additional information you believe would be helpful to raise travelers trust levels in order to visit ?
I am proud to say that from the beginning the social responsibility in Argentina has been taken very seriously by each citizen. And that is one of the reasons for the low quantity of cases we are having compared with other countries in the region.
Different key institutions such as Aerolineas Argentinas, the Hospitality and Gastronomy Business Federation of the Argentine Republic (Federación Empresaria Hotelera Gastronómica de la República Argentina – FEHGRA, please find attached a translated extract of the main topics) and local Tourism Associations prepared their own Good Practices guidelines suggesting Health Protocols. Even though these documents will be updated according to the evolution of the current situation and any new government directives, this is a positive sign that the whole sector is working in advance to be ready for the reopening.

Now on a lighter and positive note,

Have you taken advantage of this quiet months, to curate new experiences or discover new locations/destinations? If YES Which ?
Definitely Yes. After all, this pause is a good opportunity to keep updated about certain destinations that are being developed as well as to explore new properties and experiences in our country. That is why our staff is attending to different virtual conferences and presentations to be updated about new products in regions like Esteros de Iberá, Córdoba, Chaco, Río Negro among others.

What is your favorite experience at your destination that you wish to share with my clients/readers?
Certainly, this year hotspot is the Solar Eclipse which will take place in Patagonia on December 14th, 2020 and is at the top of our preferred experiences as we aim to offer a different and unique product instead of staying in a classic hotel or lodge.
This natural phenomenon will be only seen over a range of 100 kilometers wide and the epicenter point will be at Piedra del Aguila. That’s why we created two proposals for our guests to celebrate this event in contact with nature and enjoy a once-in-a lifetime Solar Eclipse ( Read More )

The first proposal is an exclusive glamping set at Tres Rios Lodge in San Martin de los Andes hosted by his owner Lucas and me (6 bell tents, fully equipped with toilets, private chef on site and services in a private property, only 1000 meters for the lodge surrounded by rivers and trees).

The second proposal, a 100% private and bespoke camp settled in the remote steppe, on the epicenter Piedra del Aguila, with two different types of accommodation to choose: Bell Tent or Premium Domes (Including different activities on site, such as hiking, mountain bikes and SUP).

Please find attached both programs details and 2020 rates. We also invite you to watch an example of what our camp will look and feel like.

My own Argentina Experiences

Read more on my very own Argentina Experiences and follow my Instagram Posts and most recent Instagram Stories such as Buenos Aires, Iguazu Falls. Enjoy the journey.

Solar Eclipse Patagonia

This natural phenomenon will be only seen over a range of 100 kilometers wide and the epicenter point will be at Piedra del Aguila. That’s why we created two proposals for our guests to celebrate this event in contact with nature and enjoy a once-in-a lifetime Solar Eclipse ( Read More )

The first proposal is an exclusive glamping set at Tres Rios Lodge in San Martin de los Andes hosted by his owner Lucas and me (6 bell tents, fully equipped with toilets, private chef on site and services in a private property, only 1000 meters for the lodge surrounded by rivers and trees).

The second proposal, a 100% private and bespoke camp settled in the remote steppe, on the epicenter Piedra del Aguila, with two different types of accommodation to choose: Bell Tent or Premium Domes (Including different activities on site, such as hiking, mountain bikes and SUP).

Please find attached both programs details and 2020 rates. We also invite you to watch an example of what our camp will look and feel like.

Helpful Resources

Some useful resources you might want to keep in mind, for your upcoming travels during and after COVID-19.

IATA Travel Center  
www.iatatravelcentre.com

US Department of State – Bureau of Consular Affairs  
www.travel.state.gov

CDC Center for Disease Control & Prevention
www.cdc.gov

World Health Organization
www.who.int

Homeland Security
www.dhs.gov

Global COVID-19 Flights & Travel Restrictions
app.developer.here.com

World Travel & Tourism Council
www.wttc.org/COVID-19/

World Travel Restrictions UN World Food Programme
www.unwfp.maps.arcgis.com

Observatory on Border Crossings Status due to COVID-19
www.wiki.unece.org

Health travel advice for all Countries
www.travelhealthpro.org.uk

EU Reopen
reopen.europa.eu

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