Travel beyond COVID-19. What travel will look like during & after COVID-19. A series of interviews with our top Hospitality and Tourism partners from around the world. Updates, Awareness, Wisdom & Education.  

Interview with Federico Echaiz – General Manager at Belmond Maroma Resort & Spa
Riviera Maya, Mexico

According to the WTTC – World TraveL & Tourism Council, five regions of Mexico, have received the #SAFETRAVELS Stamp. Baja California, Cancun, Caribe Mexicano and the Yucatan Peninsula.

To curate, plan and book your next travel experience, contact me directly. info@carlosmelia.com or +1 917 754 5515.

Maroma Beach Belmond Maroma Resort & Spa

Belmond Maroma Resort & Spa

Beachside bliss meets jungle mystery at Belmond Maroma Resort & Spa, an almost secret 63-room resort aligned with the azure sea where to spend a complete day with feet in the soft sand and cocktails in hand, a mystical allure in its award-winning spa and a variety of Mexican temptations in its restaurants, bar and celebrated wine cellar. The resort’s warmth and indulgence fit its breathtaking surroundings, marrying romantic tranquility with a true deluxe Mexican experience.

Book Belmond Maroma Resort or any Belmond Hotel, Luxury Train, River Cruise or Barge around the world, directly with me via email or phone, and instantly received the following VIP Amenities listed below. Email info@carlosmelia.com – Phone. +1 917 754 5515.

  • Upgrade on arrival, subject to availability for all room categories. (Last upgrade from master suite to One bedroom suite. Upgrade not applicable Dec 16 to Jan 3)

  • A full breakfast daily for two guests per bedroom.

  • One 30 minutes body oil relaxing massage per person per stay.

  • Maroma floral bed decoration on arrival.

  • Early check-in/Late check-out subject to availability.

  • Complimentary Wi-Fi.

Q&A / Travel beyond COVID-19

Q&A Travel beyond COVID-19. Insight shared from out travel partners around the globe. For follow up questions, kindly contact us directly.

When are you foreseeing your destination opening back for tourists ?
October 1, 2020.

What measures have you taken to reopen post COVID-19 ?
Please address sterilization measures, security, mandates on staff and guests testing, transportation etc.
Providing a safe environment for our guests and employees is our top priority. Belmond has extremely robust hygiene and cleanliness procedures in place.

Belmond has established procedures to ensure the regular deep cleaning of its hotels and other properties, for example following a period of seasonal closure. Belmond Maroma Resort & Spa will be conducting a full deep clean of all areas prior to re-opening, following these well-established best practices. To provide an extra layer of protection, however, specific measures to protect against Covid-19 will be carried out.

This will include the removal and deep cleaning of all curtains, fabrics, quilts, pillows and cushions. All floors and hard surfaces will be cleaned and disinfected with a cleaning product approved to tackle Covid-19. All carpets will be disinfected and steam cleaning of upholstered furniture and mattresses will also be carried out.

The super-chlorination of all swimming pools will be carried out prior to re-opening. Coronavirus is killed by chlorine, so it is safe to keep outdoor swimming pools operational. Pools that are open will be staffed to ensure adherence to social distancing in and around pools.

Belmond Maroma Resort & Spa will be carefully reviewing government advice with respect to PPE (personal protective equipment) requirements on an ongoing basis. Depending on guest-employee proximity in an area in which these measures are being implemented, and whenever it is deemed to be required, Belmond’s employees will be wearing protective wear, including face covers and disposable gloves. Face covers will be available for guests at all times. All standard operating procedures will be reviewed and updated accordingly based on local code and regulations.

Our comprehensive operating procedures mandating the regular cleaning of all surface areas in operation will be further enhanced with the use of even stronger disinfectants that can effectively kill Covid-19.

A Safety management team will be established at every property prior to reopening to ensure employees continue to receive regular training on these protocols. We have engaged a third-party specialist to ensure that standards are kept under review and validated. All protocols and procedures will be subject to updates in line with the very latest guidance from relevant health and industry authorities.

How do you plan to enforce these measures and how will you ensure compliance?
We will be implementing a series of new cleaning protocols targeted to protect against Covid-19 and ensure our even-higher standards are achieved and upheld. As part of these enhanced measures, Belmond Maroma Resort & Spa will be including extra protocols for staff personal hygiene, removing unnecessary touch points, cleaning and disinfection and social distancing for pre-opening and after Belmond has opened.

How will these measures affect the overall regular experience ?
Our top priority, in addition to the well-being of our guests and employees, is to ensure that the experience at our resort is one of relaxation as we continue to provide a safe environment for our associates and guests.

We will be asking all guests (with a reservation for accommodation) to undergo a temperature-check on arrival and to complete a thorough registration form. If, on arrival, a guest is showing a high temperature, or any other symptoms consistent with Covid-19, they will be asked to travel later and will be cared for in a separate designated room until suitable onward care can be arranged.

We will continue to explore and make use of digital technology so that we can provide a seamless service whilst respecting social distancing requirements at all times. For example, guests who have booked with us direct will be able to complete the check-in process online prior to arrival, restaurant and bar menus will be written on chalkboards or printed on single-use and recyclable material, and housekeeping staff will not enter rooms whilst guests are present. As far as possible, we will automate these fundamental services so that our associates can focus on delivering Belmond’s hallmark warm and personal service.

We will be asking guests who book directly to complete the check-in process prior to arrival. Additionally, we will be providing pre-arrival communications to guests directly and via travel agent partners that will answer frequently asked questions and offer property-specific information, including what is being done about Covid-19 at the property where they are due to stay. A contact person will be provided to those checking in to clarify any questions guests may have.

As always, our aim is to ensure that every guests’ stay is as safe and comfortable as possible. We will continue to communicate with all of our guests prior to arrival to ensure that they have the very latest information on the protective measures we have put in place and what to expect throughout the Belmond journey, prior to their stay. As we have done previously, all guests will be asked whether there are any special requirements or particular preferences that we should be aware of and we will always seek to accommodate these, over and beyond our extensive practices and inclusive services.

Booking & Payment Flexibility Terms and Conditions during and after COVID-19 time.
Cancellation and Rebook Policy – Updated 01 May, 2020
Existing Reservations
All guests with reservations for arrival on or before June 30, 2020, will be allowed to change or cancel without charge from Belmond. This includes advance purchase rate and other pre-paid reservations. For bookings beyond June 30, 2020 we want to remind you of the flexibility already built into our rates and packages that allow our guests to amend travel plans as necessary.
New Reservations
All new reservations booked between March 16, 2020, and June 30, 2020, for arrival on or before September 30, 2020, can be changed or cancelled without charge by Belmond up to 7 days prior to arrival.
For group bookings, our reservations teams will work closely with you and/or your event planner to manage any changes on a case-by-case basis. Our hotel reservation teams are actively supporting customers to address the needs of each group, including moving events scheduled (prior to June 30, 2020) to a suitable alternative date.

Will you be offering any special promotions, packages and/or value adds?
Yes, we will continue offering special offers as we normally do, which will be combined with the VIP Amenities available to Preferred Partners like yourself. For now, we are launching the 4th free night available to your clients, to travel by December 17, 2020. 

How will you plan to maintain a level social distancing ?
We will ask guests to respect social distancing guidelines when using the pool, as in other public areas. Pools that are open will be staffed to ensure adherence to social distancing in and around pools. Sun beds will be spaced apart so as to adhere to social distancing guidance. The number of sunbeds available will be in line with the occupancy of the hotel, removing unneeded sunbeds to maximize the space. Social distancing will be respected at all times when food or drink is served. Please note that in some locations pools may remain closed. Guests will be informed prior to arrival should this be the case at their chosen destination.

Buffets and self-service options will not be provided and will be replaced by a-la-carte options. We will also be reviewing the floorplans and making use of our stunning outdoor dining options as well as staggering dining times and looking at additional minimal capacity measures to maintain social distancing guidelines in these areas. The specifics of these measures will be determined by the individual property teams in consultation the relevant health bodies and third-party specialists.

We will be offering in room breakfast and dining should guests wish to dine in private. In Room dining has been reviewed to ensure it adheres with strict Covid-19 guidelines.

Spas may remain closed, and will only open on a case by case basis if social distancing and hygiene measures can be introduced. Guests will be notified of the services available at their chosen destination prior to arrival. All open spas will of course meet our enhanced cleaning protocols.

Tell us about the current quarantine and restrictions within your destination ?
The destination and its activities are slowly being reactivated. Some local businesses, airports and even hotels are opening their doors again and have already welcomed their first guests.

Please add any additional information you believe would be helpful to raise travelers trust levels in order to visit ?
Across all of Belmond’s properties and experiences, every element of the guest experience has been considered and reviewed to ensure that our guests can feel at ease when they travel with us. For further information about the extensive measures we have put in place or the industry leaders we work with please review the FAQs. We look forward to welcoming our guests back to our safe and clean properties around the world when the time comes.

Now on a lighter and positive note,

Have you taken advantage of this quiet months, to curate new experiences or discover new locations/destinations? If YES Which ?
We have taken advantage of this time to give general and preventive maintenance to our rooms and spaces in general. As you well know, the renovation of our hotel has been postponed due to all of this situation, so we will be happy to see your clients in our tropical paradise and offer them a true deluxe Mexican experience without worries.

What is your favorite feature about your property and destination that you wish to share with my clients/readers ?
The privacy offered by Belmond Maroma Resort & Spa is one of my favorite things. Having 63 rooms only and with the sea at your feet, there is no better place to escape and unwind to the intimacy, unspoiled beauty and alfresco scenarios we offer. The location of the resort is idyllic, as we are in an almost secret corner of the Riviera Maya, but with the ease of having the attractions very close by.

My Riviera Maya Experience

Over the decade, I have been to Riviera Maya, at least once a year. Either to Tulum, Siam Kaan Natural Reserve, Riviera Maya and even the outskirts or Cancun. Belmond Maroma Resort & Spa, has always felt like home away from home. Follow these links to see my journey  ( Blog Posts / Instagram Posts )

Helpful Resources

Some useful resources you might want to keep in mind, for your upcoming travels during and after COVID-19.

IATA Travel Center  
www.iatatravelcentre.com

US Department of State – Bureau of Consular Affairs  
www.travel.state.gov

CDC Center for Disease Control & Prevention
www.cdc.gov

World Health Organization
www.who.int

Homeland Security
www.dhs.gov

Global COVID-19 Flights & Travel Restrictions
app.developer.here.com

World Travel & Tourism Council
www.wttc.org/COVID-19/

World Travel Restrictions UN World Food Programme
www.unwfp.maps.arcgis.com

Observatory on Border Crossings Status due to COVID-19
www.wiki.unece.org

Health travel advice for all Countries
www.travelhealthpro.org.uk

EU Reopen
reopen.europa.eu

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