Travel beyond COVID-19. What travel will look like during & after COVID-19. A series of interviews with our top Hospitality and Tourism partners from around the world. Updates, Awareness, Wisdom & Education.  

Interview with Kevin Wendle – Owner & CEO at Hotel Esencia
Riviera Maya, Mexico

According to the WTTC – World TraveL & Tourism Council, five regions of Mexico, have received the #SAFETRAVELS Stamp. Baja California, Cancun, Caribe Mexicano and the Yucatan Peninsula.

To curate, plan and book your next travel experience, contact me directly. info@carlosmelia.com or +1 917 754 5515.

Hotel Esencia Xpu-ha, Riviera Maya

Hotel Esencia

Hotel Esencia is located fifty minutes south of Cancún and thirty minutes north of Tulum by car. Perfectly secluded from the world around it, the property is surrounded on the north by the primitive Mayan jungle and on the south by Xpu-Ha cove, often referred as the most beautiful stretch of the Mayan Riviera.

Hotel Esencia is a majestic 50-acre estate at the midpoint between Tulum and Playa del Carmen in Mexico. It has long enjoyed a storied past in this ancestral cradle of culture, cuisine, and comfort. Originally built as the private hideaway home of an Italian duchess on the most beautiful beach of the Mayan Riviera, it later became a hotel, and, for some time, has been a sought after destination for honeymooners seduced by the serene comforts of this timeless mansion.

The Main House remains the hotel’s centerpiece, around which footpaths lead to only 42 suites and 3 villas where guests enjoy genuine privacy and top flight hospitality. Ideally situated far from huge resorts and the roar of pleasure boats, the immaculate bay of Xpu-Ha is a natural haven where each year sea turtles make their nests. Hotel Esencia invites the happy few who know how rare it is to find a place that is truly unique, to make it their…

Book Hotel Esencia, directly with me via email or phone, and instantly received the following VIP Amenities listed below. Email info@carlosmelia.com – Phone. +1 917 754 5515.

  • Upgrade on arrival, subject to availability

  • Daily Full breakfast for two guests per bedroom, served in Mistura Xpu-Ha or Café Esencia

  • $100 USD Equivalent Spa services credit, to be utilized during stay (not combinable, no cash value if not redeemed in full)

  • Bottle of wine

  • Early check-in/late check-out, subject to availability

  • Complimentary Wi-Fi

Q&A / Travel beyond COVID-19

Q&A Travel beyond COVID-19. Insight shared from out travel partners around the globe. For follow up questions, kindly contact us directly.

When are you foreseeing your destination opening back for tourists ?
We officially reopened on June 8th, 2020..

What measures have you taken to reopen post COVID-19 ?
Please address sterilization measures, security, mandates on staff and guests testing, transportation etc.
We have modified most of our procedures in every department to ensure our guest’s and our staff’s safety. All staff goes through daily screenings upon arrival and must, of course, use face masks or face shields at all times.

Arrival
> All our guests will be asked to use hand sanitizer.
> Luggage will be sanitized
> Check-in is now digital!
> Guests will be suggested to change out of their traveling clothes. We offer complimentary first-day laundering/sanitation.

Public Areas
> Hotel Esencia’s layout already ensures maximum privacy, yet we have taken extra distancing measures.
> Antibacterial 70% alcohol-based gel is widely available throughout the property, including guest rooms.
> High traffic and touch points are sanitized on an hourly basis.
> Poolside and beach sunbeds are placed according to international safety distance guidelines.
> Guests at the beach may request side curtains within our individual beach palapas if desired.
> All hotel pools including in-room plunge pools are being maintained in accordance with current government health policy.
> We are temporarily suspending the placement of magazines or newspapers in rooms for maximum safety.

In our Rooms
> A 24 hr. minimum room occupancy gap is in place to allow for deep cleaning and ozone sanitization between stays.
> Guests may of course decline a room orientation on arrival and/or turn-down service in order to limit in-room personal contact.
> Rooms are cleaned and disinfected twice daily according to international protocols and using highly effective antibacterial products. This includes furniture, fixtures, and room accessories. Guests are free to request changes on housekeeping hours and frequency.
> Guests are provided with a complimentary kit of in-room sanitization essentials, such as antibacterial gel, wipes, and disposable face masks.
> All in-room information is paperless, viewable by scanning QR codes with guests’ own mobile devices. Disposable hard copies are of course available.

Restaurants
> Our restaurants and bars are all outdoors, well ventilated and spacious, nevertheless, tables have been arranged to ensure a safe distance between guests.
> Menus are paperless and available to be viewed on guests’ own mobile devices through scanning QR codes. Disposable paper menus are available upon request.
> Antibacterial gel and wipes are available on every table.
> Restaurant staff uses face shields and disposable gloves at all times.
> Restaurant and beach furniture is cleaned and disinfected between guests.
> Tableware undergoes careful cleaning and a double sanitization process.
> Our tables will no longer be pre-set prior to guest seating.
> Room service may be delivered on the outdoor terrace without personal contact with the waiter if requested.

Spa & Fitness Center
> Esencia Spa treatments are available in-room or in open-air designated areas for the time being and until further notice.
> Therapists wear protective equipment and it is changed between treatments.
> The spa menu is available digitally by scanning a QR code on the guest’s own device.
> The Gym is open normally for a maximum of two guests at a time, and it is under constant supervision and sanitization, especially between users – antibacterial gel and wipes are also always available.
> Private training sessions are available upon request and can take place in an open-air location in the property.
> Yoga classes are still complimentary but require previous day sign-up, and will accommodate 4 guests per class. All equipment provided is carefully cleaned and sanitized.

How do you plan to enforce there measures and how will you ensure compliance ?
We will reserve the right to refuse access to those who fail to comply with the sanitary measures. We have specific staff members designated to reinforcing these new procedures.

How will these measures affect the overall regular experience ?
We consider this an opportunity to customized our guests’ experience even MORE! Every experience will be tailor-made according to each guest’s preference.

Booking & Payment Flexibility Terms and Conditions during and after COVID-19 time.
Our cancellation policy has not been modified per se, although we are currently analyzing any modification requests individually. If there are any travel restrictions in place we offer date changes without penalty charges or applying the deposit as a credit for a future stay.
We are also offering special promotions with very flexible cancellation policies, including up to 24-hour notice. 

Will you be offering any special promotions, packages and/or value adds?
We currently offer a couple of promotions with different inclusions, such as flexible cancellation, spa credits, 3rd night free, to mention a few. All our promotions are available directly with you as our preferred partner. We will indeed continue to offer VIP amenities as we always offer your guests, the only amenities that were modified according to safety protocols are massage and minibar inclusions. Both amenities are available, yet they have been modified from their previous presentation.

How will you plan to maintain a level social distancing ?
As mentioned previously, our restaurants and bars are all outdoors, well ventilated and spacious, nevertheless, tables have been arranged to ensure a safe distance between guests.

Tell us about the current quarantine and restrictions within your destination ?
Quintana Roo has gone from level 4 to level 2, therefore there are no restrictions on travel.

Please add any additional information you believe would be helpful to raise travelers trust levels in order to visit ?
Most of the restaurants, boutiques, and hotels in Tulum are open now as well. All of the Archeological sites and cenote reopened as well.

Now on a lighter and positive note,

Have you taken advantage of this quiet months, to curate new experiences or discover new locations/destinations? If YES Which ?
Of course! At Hotel Esencia we are always thinking of ways to improve. We renovated our Main House, we are also currently working on a couple of projects which we will be disclosed shortly.

What is your favorite feature about your property and destination that you wish to share with my clients/readers ?
I think it’s the art and design and old school elegance, immersed in a majestic garden of green on the most spectacular white beach.

My Riviera Maya Experience

Over the decade, I have been to Riviera Maya, at least once a year. Either to Tulum, Siam Kaan Natural Reserve, Riviera Maya and even the outskirts or Cancun. Belmond Maroma Resort & Spa, has always felt like home away from home. Follow these links to see my journey  ( Blog Posts / Instagram Posts )

Helpful Resources

Some useful resources you might want to keep in mind, for your upcoming travels during and after COVID-19.

IATA Travel Center  
www.iatatravelcentre.com

US Department of State – Bureau of Consular Affairs  
www.travel.state.gov

CDC Center for Disease Control & Prevention
www.cdc.gov

World Health Organization
www.who.int

Homeland Security
www.dhs.gov

Global COVID-19 Flights & Travel Restrictions
app.developer.here.com

World Travel & Tourism Council
www.wttc.org/COVID-19/

World Travel Restrictions UN World Food Programme
www.unwfp.maps.arcgis.com

Observatory on Border Crossings Status due to COVID-19
www.wiki.unece.org

Health travel advice for all Countries
www.travelhealthpro.org.uk

EU Reopen
reopen.europa.eu

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