Travel beyond COVID-19. What travel will look like during & after COVID-19. A series of interviews with our top Hospitality and Tourism partners from around the world. Updates, Awareness, Wisdom & Education.  

Interview with Maria Gasparella. Director of Sales at Rosewood Castiglion del Bosco.
Montalcino, Siena, Italy

To curate, plan and book your next travel experience, contact me directly. info@carlosmelia.com or +1 917 754 5515.

Rosewood Castiglion del Bosco

Rosewood Castiglion del Bosco is one of the oldest and best-preserved estates in Tuscany, it is located in Montalcino, in the heart of the UNESCO World Heritage Site of Val d’Orcia. The resort is an elegant Tuscan home away from home with 23 elegant and spacious suites and 11 one-of-a-kind luxury Tuscan villas created from restored 17th and 18th century farmhouses.

The villas are perfect for a family escape, featuring private heated pools, terraces, pergolas and gardens, all framed by the setting’s outstanding natural beauty. Being located within the heart of the wine-making region of Brunello di Montalcino, Rosewood Castiglion del Bosco offers its guests immersion into the world of Tuscan wine with vineyards and a winery located within the estate that hosts an array of wine-tasting experiences and an annual harvest event that takes place in September. Within the estate there is also a private 18 hole Golf Club.

Book Rosewood Castiglion del Bosco or any Rosewood Hotel & Resort around the world, directly with me via email or phone, and instantly received the following VIP Amenities listed below. Email info@carlosmelia.com – Phone. +1 917 754 5515.

  • Upgrade on arrival, subject to availability (not applicable to Villas)

  • Welcome amenity upon arrival in Suite and Villas

  • Full breakfast daily for guests in Suite, available through restaurant only. For guests in Villa: breakfast delivered every morning in Villa only

  • $100 USD equivalent Spa Services credit to be utilized during stay

  • Early check-in/late check-out, subject to availability

  • Complimentary Wi-Fi

  • For guests staying in Villa during winter (from Nov 16, 2019 to Apr 1, 2020 – and from Nov 15, 2020 to reopening in 2021): Welcome amenity, Daily Pastry Basket delivered in Villa, $100 credit per stay to be deducted from Villa rate, One Wine Tour and Tasting at our on-site Winery for all Guests staying in Villa

Q&A / Travel beyond COVID-19

Q&A Travel beyond COVID-19. Insight shared from out travel partners around the globe. For follow up questions, kindly contact us directly.

When are you foreseeing your hotel opening back for tourists ?
Rosewood Castiglion del Bosco will reopen to guests effective from July 1, 2020, accepting reservations for villa private residences only.

What measures have you taken to reopen post COVID-19 ?
Please address sterilization measures, security, mandates on staff and guests testing, transportation etc.
As per the Italian government’s latest directions relating to the COVID-19 health situation, social distancing and personal protective devices are required as follows in all interactions with resort staff and other guests in order to protect each other: maintain one meter of distance and the use of face masks when indoors or outdoors if the one meter distance is not possible.

Our villas benefit from large indoor and outdoor private spaces offering a self-contained experience and ensuring a deep sense of security  for our guests.

We have increased our rigorous cleaning procedures for all villas and introduced intensified hygiene and safety measures following Rosewood’s Commitment to Care global health and safety program and the Italian Government’s directions on Health and Safety protocols including the sanitation of all villas common touch points, and steady cleaning of all air filters and air conditioning systems.

In addition to this, we will avoid back-to-back usage of our villas, allowing a 48-hour vacancy between stays for deeper sanitation practices and will provide a private check-in experience directly in the villa avoiding interactions in Hotel public areas.

All associates went through a meticulous and intense health and safety training following the protocols and guidelines of the Italian health authority and Rosewood’s Commitment to Care protocols  to ensure a safe working environment for both associates and guests.

How do you plan to enforce these measures and how will you ensure compliance ?
To put all this in place we have conducted mandatory trainings with the staff, we have provided all associates with a Health and Safety Guide and we have put new signs in the back of the house with reminders and explanations. We are working to introduce new mandatory checklists and departments will have managers responsible for these new procedures.

How will these measures affect the overall regular stay and experience ?
We are working to avoid any change or alteration in the guest overall experiences. The fact that our villas offer spacious private spaces and hotel services will be provided into the villas if requested, will allow to have a pretty self-contained experience and almost with no alteration compared to the past. At the moment the only change compared to the past is related to the social distancing and personal protective devices that are required in all interactions with resort staff and other guests.

Booking & Payment Flexibility Terms and Conditions during and after COVID-19 time.
Being in a partial opening situation with only our limited inventory of villas available, we kept the standard cancellation policy for villas of 30 days prior the arrival. We are flexible in case of late cancellations related to the COVID-19 emergency (in case of travel restrictions or new development of the pandemic) by keeping the deposits for future stays.

Will you be offering any special promotions, packages and/or value adds?
We are offering VIP amenities for all bookings of our villas in 2020, when booking through you as our Rosewood Preferred Partner. Instead of Spa credit we are offering a wine experience at our winery, due to the closure of the Spa facilities for 2020..

How will you plan to maintain a level social distancing ?
As a precautionary measure, suites, resort services and common areas won’t be available until further notice. Guests will enjoy the full privacy and safety of our private villas, located in the most picturesque areas of our 5000-acre estate; this will allow social distancing. In all interactions with associates, when 1 meter of distance outdoor is not possible to be kept, it is mandatory to wear facemasks. Facemasks are mandatory indoor in all interactions with associates.

Tell us about the current quarantine and restrictions within your destination ?
We are currently into a phase of significantly eased restrictions and we can move around the whole country. At the moment and until June 30 there is freedom of movement for Italian citizens from and to all the EU countries, Schengen Area, UK and North Ireland. Starting from July 1 this freedom will be extended to other parts of the world including USA and Canada (to be confirmed). Some countries, such as UK, still require quarantine for travelers coming from Italy. Each countries in Europe has different dispositions. For the most up-to-date information for travelers to Italy, we recommend to visit the official website of Ministero degli Affari Esteri

Please add any additional information you believe would be helpful to raise travelers trust levels in order to visit ?
Rosewood Castiglion del Bosco is located within a 5000-acre country estate in the UNESCO protected region of Val d’Orcia, in the heart of Tuscany countryside and Montalcino wine making region and our villas are spread around this vast estate. Each has large private gardens, private pool and fully equipped kitchen. This ensure full privacy and social distancing while enjoying a luxurious setting.

Now on a lighter and positive note,

Have you taken advantage of this quiet months, to curate new experiences or discover new locations/destinations? If YES Which ?
The location, in the most pristine and untouched area of Tuscany, the Val d’Orcia, and the property unique style and interior design, incredibly sophisticated while discrete and true to its Tuscan traditions. Our villas are the perfect setting for family retreats, to enjoy the outdoor sports, the rich culinary traditions of our region or simply to relax and recharge! And this is paradise for wine lovers!.

My own Italian Experiences

Read more on my very own Italy Experiences and follow my Instagram Posts and Instagram Stories such as Capri, Rome, Lake Como,  Milan, throughout the years. Enjoy the journey.

Helpful Resources

Some useful resources you might want to keep in mind, for your upcoming travels during and after COVID-19.

IATA Travel Center  
www.iatatravelcentre.com

US Department of State – Bureau of Consular Affairs  
www.travel.state.gov

CDC Center for Disease Control & Prevention
www.cdc.gov

World Health Organization
www.who.int

Homeland Security
www.dhs.gov

Global COVID-19 Flights & Travel Restrictions
app.developer.here.com

World Travel & Tourism Council
www.wttc.org/COVID-19/

World Travel Restrictions UN World Food Programme
www.unwfp.maps.arcgis.com

Observatory on Border Crossings Status due to COVID-19
www.wiki.unece.org

Health travel advice for all Countries
www.travelhealthpro.org.uk

EU Reopen
reopen.europa.eu

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Luxury Concierge Services

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About Carlos Melia Luxury Travel Curator

About Me

Read more about me and my projects around the world. Travel Curator & Concierge, Blogger and Lifestyle Consultant.

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