Travel beyond COVID-19. What travel will look like during & after COVID-19. A series of interviews with our top Hospitality and Tourism partners from around the world. Updates, Awareness, Wisdom & Education.
Interview with Heda Chehda – Sales & Marketing Director at Zadún, a Ritz-Carlton Reserve Los Cabos, Mexico
Zadún, a Ritz-Carlton ReserveLos Cabos, Mexico
Zadún, a Ritz-Carlton Reserve
Zadún, a Ritz-Carlton Reserve, is a haven of calm and wonder, set amidst the dunes along the dramatic coastline of Puerto Los Cabos, Mexico, with panoramic views of the Sea of Cortez. Zadún, a Ritz-Carlton Reserve, which opened in late 2019, is the fourth extraordinary property in the Ritz-Carlton Reserve portfolio. The striking design of Zadún celebrates the desert and the sea with 115 elegantly appointed suites and villas placed gently along the natural slopes of the land, creating a magical desert retreat set apart from the expected. An intimate oasis where guests are invited to relax in barefoot luxury, Zadún offers numerous ways for guests to reconnect with each other, with themselves, and with nature. Whether exploring the fascinating ecosystems of the area through Jean-Michel Cousteau’s Ambassadors of the Environment or being transported to a state of well-being through treatments at Spa Alkemia, one of the largest spas in the destination; whether savoring dishes featuring local ingredients and Mexican culinary heritage or taking a journey through agave-based spirits while gazing out at the night sky; guests at Zadún are invited to transform, renew, and discover.
Book Zadún, a Ritz-Carlton Reserve, directly with me via email or phone, and instantly received the following VIP Amenities listed below. Email firstname.lastname@example.org – Phone. +1 917 754 5515.
Upgrade on arrival, subject to availability.
Daily Mexican Breakfast Experience in El Barrio, for two guests per bedroom.
$150 USD equivalent Resort or Hotel credit to be utilized during stay.
Complimentary roundtrip airport transfers.
Early check-in/late check-out, subject to availability.
Q&A / Travel beyond COVID-19
Q&A Travel beyond COVID-19. Insight shared from out travel partners around the globe. For follow up questions, kindly contact us directly.
When are you foreseeing your destination opening back for tourists ?
Zadún, a Ritz-Carlton Reserve will reopen on July 1. We look forward to welcoming guests back to the hotel. The sprawling resort unfolds over a vast and beautiful 20 acre landscape and offers panoramic views of the Sea of Cortez. The naturally contained and sprawling resort invites travelers to enjoy an authentic and immersive experience with expansive accommodations, thoughtful programming and a Modern expression of Mexico’s culture, artistry and design.
What measures have you taken to reopen post COVID-19 ?
Please address sterilization measures, security, mandates on staff and guests testing, transportation etc.
The health and safety of our guests and the Ladies and Gentlemen of Zadún, a Ritz-Carlton Reserve remains the top priority. The resort has enhanced its already stringent guidelines for cleanliness and safety measures have been implemented to meet the new standards aligned to the Sanitation and Cleaning Protocol of the Baja California Sur Government and in line with Marriott International’s guidelines of Commitment to Clean. We have developed cleaning protocols throughout each step of our guests’ journey and every physical space, focused on providing wellbeing, confidence and comfort. Los Cabos is also one of the states that has the safety stamp from the WTTC.
How do you plan to enforce these measures and how will you ensure compliance?
Guests of Zadún will notice a number of additions to our cleaning regimen designed to set even higher standard of cleanliness than the property’s already strict guidelines. The resort has a plan that will be auditable and must be in compliance with local law, which addresses hand hygiene, cleanliness, social distancing and PPE. There will be a Commitment to Clean Champion and associates will be required to take training on COVID-19, safety and sanitation protocols. The Cleanliness Champion will lead the efforts.
How will these measures affect the overall regular experience ?
Zadún is naturally contained and unfolds over a vast and beautiful 20 acre secluded landscape. Every element of a stay at Zadún is designed to encourage our guests to enjoy, explore and engage with their environment, allowing ample room for natural social distancing. Zadún additionally boasts 115 expansive guest-rooms and suites, many of which have an individual pool and terrace, within 42 two-story villas placed gently along the natural slopes of the land. The sprawling resort also offers access to multiple dining venues with outdoor seating, a 30,000 square-foot spa, numerous pools, and the largest beach in the area. Among the inherently spacious resort’s 15 stunning room categories is the property’s signature villa, the Grand Reserve Villa, which boasts nearly 6,000 square feet of living space, two large bedrooms, five lounges, a pool, jacuzzi, private kitchen, gym, living room, two full bathrooms, and two half bathrooms, making it the perfect option for families, and those seeking to have their own expansive residence with access to the unparalleled service of a luxury resort. Marked by inherent seclusion and privacy, guests can indulge in supreme relaxation and relish a true escape.
Booking & Payment Flexibility Terms and Conditions during and after COVID-19 time.
The resort has implemented a flexible cancellation policy of 48 hours. With this policy we will give our customers the certainty they need so they can travel here when they feel safe, regardless of when they book.
Will you be offering any special promotions, packages and/or value adds?
We will continue to offer VIP amenities combinable with our 4th night free and resort credit offer to clients booking directly with you, as our Preferred Partner. We are excited to have just launched Camp Zadún, which is designed for children ages five through 12 and incorporates programming specifically created to intrigue and delight bright young minds through our engaging Ambassadors of the Environment programming. Jean-Michel Cousteau’s Ambassadors of the Environment inspires guests to connect with the world around them. The program at Zadún highlights Mexico’s rich culture and unique ecosystem through immersive experiences. Camp Zadún will focus on core areas including sports, arts and crafts, science workshops and environmental care.
How will you plan to maintain a level social distancing ?
The design of Zadún allows for an inherently spacious and socially distanced experience. We have reduced some of the touch points, and there is no check in or check out process, but rather a Tosoani, or dedicated concierge, who will guide guests to their rooms. Guests can contact their dedicated Tosoani to assist them in tailoring their stay, whether that means private breakfast on their terrace, a one-on-one agave tasting, or more.
Restaurants will operate at 50% occupancy, with reservations required and tables maintaining 6 feet of distance between each. There is also ample outdoor dining space for guests to enjoy.
Zadún beach will be open for guests’ enjoyment and service will be available on the beach. Greater spacing between lounge chairs will ensure appropriate distancing for all of our resort guests. We additionally have numerous pools on site, and our Ladies and Gentlemen will assist guests in finding socially distanced lounge chairs, or arranging a private cabana. Poolside dining will be available daily.
Reservations will be required for the spa to limit capacity..
Tell us about the current quarantine and restrictions within your destination ?
Los Cabos has developed a transformative five-phase reopening plan centered on strict standards that facilitate a safer travel environment. The destination is working closely with hospitals, care units, airports, ports, hotels, resorts and travel partners to align on the implementation of health and safety guidelines across the destination. The following measures have been taken in the destination:
- Created health and safety guidelines consistent with health authorities.
- Developed layered approach that reinforces hygiene, cleaning, traveler physical distancing, and the use of personal protective equipment (PPE).
- Implemented standardized health screening protocols at the airport and port.
- Partnered with travel providers to obtain a certification offered by the Mexico federal government to strictly adhere to hygiene protocols.
- Streamlined the communication protocols between hotels, suppliers, and local authorities.
Please add any additional information you believe would be helpful to raise travelers trust levels in order to visit ?
As mentioned above, the destination of Los Cabos has developed a transformative five-phase reopening plan centered on strict standards that facilitate a safer travel environment. Zadun is blessed to have a unique design and the setting of the extensive resort with plenty of outdoor areas allows ample room for social distancing that most travelers will be seeking
93-YEAR COMPANY COMMITMENT:
Health and safety have always been at the heart of Marriott Inernational’s approach to hospitality, and Zadun, a Ritz-Carlton Reserve embraces that commitment to cleanliness as it has never been more important than it is now.
SUCCESS IS NEVER FINAL:
We continue to innovate and test new methods to guarantee the safety of our guests, and all the Ladies and Gentlemen in the hotel.
We have enhanced our cleaning standards and are carrying out a higher frequency of disinfecting protocols throughout the hotel. In addition, we have made numerous operational adjustments (such as adding signage and barriers, spacing out furniture, and removing shared-use items).
We are maximizing existing technology and rolling out the electrostatic sprayer to rise to the challenges of today’s pandemic environment.
Now on a lighter and positive note,
Have you taken advantage of this quiet months, to curate new experiences or discover new locations/destinations? If YES Which ?
The property is brand new, having just opened its doors at the end of 2019. We are excited to welcome guests back to the resort on July 1st . We have redesigned the layout of spaces, also training the staff and implementing enhanced procedures of cleanliness. We are eager to have guests back to enjoy our naturally sprawling and beautiful oasis.
What is your favorite feature about your property and destination that you wish to share with my clients/readers ?
Zadun is positioned on the stunning and secluded San José del Cabo coastline. The 20 beautiful acres are naturally contained and also just a short drive to the vibrant city of San José del Cabo. Visitors have access to our stunning signature villas, and guest-rooms with private terraces and plunge pools, delivering true privacy. Every element of the experience is customizable to ensure discerning travelers enjoy a truly seamless escape. We can arrange breakfast on their terrace, bonfires under the stars at night, handcrafted cocktails delivered to their door, and much more.
My Mexico Experience
While Los Cabos, is still on my bucket list for travel, over the years I have visited Mexico more than a dozen of times. According to the approved WTTC #SAFETRAVELS Stamp, here are some of my experiences at destinations in Mexico, already open for travels. Riviera Maya & Cancun ( Blog Posts / Instagram Posts ) and Riviera Nayarit ( Blog Posts / Instagram Posts ).
Some useful resources you might want to keep in mind, for your upcoming travels during and after COVID-19.
IATA Travel Center
US Department of State – Bureau of Consular Affairs
CDC Center for Disease Control & Prevention
World Health Organization
Global COVID-19 Flights & Travel Restrictions
World Travel & Tourism Council
World Travel Restrictions UN World Food Programme
Observatory on Border Crossings Status due to COVID-19
Health travel advice for all Countries